AIM is a healthcare benefits company that works with leading insurers to improve the quality of healthcare and manage the costs of today’s most complex and common tests and treatments and help promote appropriate, safe and affordable products. AIM provides the necessary pre-approval reviews and approvals for certain outpatient services.
Because AIM manages pre-approvals, we can streamline our programs and ensure care is aligned with established evidence-based medicine. An independent health benefits administration company called AIM Specialty Health provides utilization management services for the Blue Cross Blue Shield of Texas Insurance Company (BCBSTX).
Frequently Asked Questions
Can I check if a usage verification request has already been processed?
Order numbers for processed usage verification requests can be verified online or by calling AIM Customer Service at (800) 252-2021. Click here if you want to check order numbers online.
Can I request a usage verification online?
Medical practices may submit usability testing requests online. Click here for more information about AIM’s ProviderPortal.
What is aim assist?
AIM is a holistic model designed to enable preschool providers to provide and support inclusive environments, offering a range of different services and supports tailored to the needs of each child in the context of their preschool environment.
Is the AIM program available to my members?
First, check the insurance card to determine if the member’s health plan product participates in AIM. Once verified, you can verify a member’s eligibility online or by contacting AIM Customer Service at (800) 252-2021.
AIM’s clinical criteria are available for download online. Where can I find them?
AIM’s clinical guidelines are available on its website at aimspecialtyhealth.com/resources/clinical-guidelines/. A copy of the criteria can also be obtained by calling AIM Customer Service at (800) 252-2021.
How do I file a complaint with AIM about its services?
If you are dissatisfied with any aspect of AIM’s services, you may file a complaint by contacting AIM Customer Service at (800) 252-2021. You can also call the health plan to file a claim, but AIM would like the opportunity to clarify or resolve any issues that may arise.
Can I check if a usage verification request has already been processed?
Order numbers for processed usage verification requests can be verified online or by calling AIM Customer Service at (800) 252-2021. Click here for online order numbers.